No ATM Card? Email from ING regarding Netbank ATM Card

I had a Netbank account when Netbank went under and was aquired by ING Direct.   I got an email today asking me to sign up for an ING savings account (I already have one that I opened a couple years ago to get the $25 bonus) and in the email was this statement:

At the bottom of this email is a notice containing some very important information about changes that will be taking place to the accounts we obtained. Please take a moment to read this notice, as it affects how you use your account.

So, at the very bottom of the email, was this:

IMPORTANT CHANGES TO NETBANK MONEY MARKET, NET VALUE INTEREST CHECKING, and SUPER VALUE INTEREST CHECKING ACCOUNTS

Effective 11/23/2007 (”Effective Date”) we will no longer process ATM transfers (including withdrawals) and point of sale transactions (including online and cash-back transactions) that you initiate using an ATM or debit card that accesses a NetBank Money Market, Net Value Interest Checking, or Super Value Interest Checking Account that was acquired by ING DIRECT on September 28, 2007. This means that on or after the Effective Date your NetBank ATM and/or NetBank VISA® Check card(s) won’t work.

If you have any questions, please give us a call at 1-866-327-4599. For your convenience, we’re available from 8 AM - 8 PM, 7 days a week.

This is the kind of notice that should come AFTER a notice saying a new ING Direct ATM card was on it’s way.  So far, I have nothing from them about any new ATM card.  I am quite busy this week, but if I don’t have either a new card or a notice that one is on its way by Monday, I’m going to give them a call. 

edit: followup here.

27 Responses to “No ATM Card? Email from ING regarding Netbank ATM Card”

  1. George Donnelly Says:

    I wouldn’t hold my breath waiting for them to convert NetBank accounts to ING Direct accounts.

    I applied for Electric Orange in response to this. I was denied because I haven’t had any activity on my Equifax account in some time.

    I spoke with someone at ING, they confirmed what I always suspected: They don’t want my checking account business.

    So if you depend on your old NetBank checking accounts, don’t wait for ING Direct to convert you over. They may not even want your checking account business. Go out today and open a backup account with another bank if need be.

    On Sep 28th I called and presented my problem of not being able to qualify for EO to one of ING’s customer service reps. She said it would not be a problem, that I would be able to continue with my current checking accounts (1 personal, 2 corp) indefinitely.

    This is not necessarily true.

    Anyway, the point is to be prepared because ING is handling this transition in some weird ways.

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