Freezing in NH

I received an email from Netbank this afternoon reminding me that my Netbank ATM card won’t work after Friday 11/23.  Yet again there is no info in the email about how to get another one.  I really think this is a place where their process could be improved.  All they give you is a phone number for questions. 

How hard would it be to suggest (in the email) opening an Electric Orange account?  If necessary they could segment their population and only send that email to the people they actually wanted.   (They opened an Electric Orange account with the highest overdraft line for me with no questions, so it’s not like they’re trying to lose my business.)  Or if they can’t be sure to hit all customers that way, they could at least send a followup email the same day to the customers they want to keep. 

I imagine their phone line is clogged with people saying “but my new card hasn’t arrived yet” and the CSR has to keep saying “and it won’t unless you open a new account”.  I suspect next Monday will be busy as well…

This entry was posted on Tuesday, November 20th, 2007 at 4:23 pm and is filed under Netbank, saving. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.